Returns & Refunds

We hope you love your MOB & Ko order, but we understand that sometimes things aren't quite right.

Due to the nature of our products, we are unable to accept returns on products that have been opened, used or removed from their original protective or hygiene packaging, unless the product is faulty.

This does not affect your statutory rights.

Changed Your Mind?

If you have purchased from us online, you have the right to cancel your order within 14 days of receiving it.

To be eligible for a return, all items must be:

• Unused

• Unopened

• In their original condition

• In their original packaging

• With any hygiene seals or protective packaging intact

Please contact us within 14 days of receiving your order to request a return at info@mobandko.com with your order as the subject line.

Once your return has been received and inspected, any refund due will be issued to your original payment method.

Return postage costs are the responsibility of the customer and are non-refundable unless the item is faulty or we have sent you an incorrect product.

We recommend using a tracked service when returning your order.

Brushes, Sponges & Applicators

For hygiene reasons, we cannot accept change-of-mind returns for brushes, sponges, puffs or other cosmetic applicators once they have been opened, used or their protective or hygiene packaging has been removed.

Your statutory rights are not affected where a product is faulty.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or you have received the incorrect product, please contact us as soon as possible with your order number and photographs of the issue.

Where appropriate, we will arrange a replacement, refund or other remedy in accordance with your rights under UK consumer law.

Where a refund is due for a faulty or incorrect item, it will be refunded to your original payment method.

Credit Notes

Where you are eligible for a standard change-of-mind refund, you may choose to receive a MOB & Ko credit note instead of a refund if you prefer.

Credit notes cannot replace your statutory right to a refund where you are legally entitled to one.

Your Statutory Rights

Nothing within this policy affects your statutory rights under UK consumer law.